Welcome to www.zenvye.com By accessing or using our website.
1. Eligibility :
You must be at least 18 years old or have legal guardian consent to use this website.
By using this platform, you confirm that the information you provide is accurate and complete.
2. Account Registration
You may be required to create an account to place orders.
You are responsible for maintaining the confidentiality of your account credentials.
3. Products & Services
We offer a wide range of consumer products including fashion, electronics, groceries, home essentials, beauty products, and lifestyle items sourced from trusted brands and verified sellers.Our services include secure online shopping, multiple payment options, fast home delivery, easy returns, customer support, and after-sales assistance to ensure a smooth shopping experience.
4. Pricing & Payment
All prices are displayed in BD TAKA and inclusive/exclusive of VAT or taxes as applicable.
Accepted payment methods include [Cash on Delivery / Mobile Banking / Cards / etc.].
We reserve the right to cancel orders due to pricing errors or payment issues.
5. Order Confirmation & Cancellation
An order is confirmed only after payment confirmation or order verification.
We may cancel an order due to stock unavailability, technical errors, or suspicious activity.
Customers may cancel orders before shipment, subject to our cancellation policy.
6. Delivery & Shipping
Delivery timelines are estimates and may vary due to external factors.We are responsible for delays caused by courier services, weather, or force majeure eventss Delivery charges (if any) will be displayed at checkout.
7. Returns, Refunds & Exchanges
Returns are accepted within 7 days of delivery, subject to eligibility.
Products must be unused, undamaged, and in original packaging.
Refunds will be processed through the original payment method within 7 working days.
Certain items (e.g., perishable goods, personal items) may be non-returnable.
8. User Responsibilities
You agree not to misuse the website or engage in unlawful activities.
You must not upload harmful, misleading, or offensive content.
Any violation may result in account suspension or legal action.
9. Intellectual Property
All content, logos, images, and software on this platform are the property of Zenvye.com
Unauthorized use, reproduction, or distribution is strictly prohibited.
10. Limitation of Liability
We are not liable for indirect, incidental, or consequential damages.
Our total liability shall not exceed the value of the product purchased.
11. Privacy Policy
Your personal data is handled according to our Privacy Policy, which forms part of these Terms.
By using our services, you consent to data collection and usage as described.
12. Force Majeure
We are not responsible for failure or delay due to events beyond our control (natural disasters, strikes, government actions, etc.).
13. Governing Law & Jurisdiction
These Terms & Conditions shall be governed by the laws of [Country, e.g., Bangladesh].
Any disputes shall be subject to the exclusive jurisdiction of the courts of [City/Country].
14. Changes to Terms
We reserve the right to update or modify these Terms & Conditions at any time. Continued use of the website constitutes acceptance of updated terms.
16. Contact Information
For questions or complaints, please contact us:
Company Name: Zenvye.com
Email: support@zenvye.com info@zenvye.com
Phone : +8809611499752
Head Office : Olympic Tower. 28/A/2/1 Tayenbee Circular Road
Motijheel Dhaka – 1000